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Privacy Policy
Your privacy and data protection are our top priorities. Learn how we collect, use, and protect your personal information in compliance with GDPR and data protection laws.
Overview
Who we are and effective date
Effective Date: October 6, 2025
Last Updated: October 6, 2025
iWebTechno ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our digital campus management solutions.
We collect only what is necessary to respond to your enquiries and demo requests (data minimisation). This policy reflects the actual data flows of this website implementation.
Information We Collect
What personal information we collect and how
Information from Contact and Demo Request Forms
When you submit a demo request or contact us through our website forms, we collect:
- Full Name: Your complete name
- Email Address: Your email address for communication
- Institution Name: The name of your educational institution
- Phone Number: Optional contact number
- Institution Type: The type of educational institution
- Location: Geographic location of your institution
- Role: Your position or role in the institution
- Product Interest: IUMS and e-Governance products you're interested in
- Message: Optional additional information or requirements
Technical Information
We do not run third‑party analytics or advertising cookies on this site. Standard server/platform logs may capture technical metadata (e.g., IP address, user agent, timestamps) for security and operations only.
IP Addresses: Under many privacy regimes (e.g., GDPR), IP addresses are treated as personal data. We do not store IPs in our application database; hosting/CDN infrastructure may process them in logs under legitimate interests for security and operations, with limited retention.
How We Use Your Information
Purposes for which we process your data
We use the information you provide for the following specific purposes:
- Contact Response: To respond to your inquiries and provide information about our educational technology solutions
- Demo Coordination: To schedule and conduct product demonstrations for interested institutions
- Email Communication: To send you welcome emails and follow-up communications about your demo requests
- Business Operations: To manage our customer relationships and improve our services
- Security and Compliance: To maintain security of our systems and comply with legal requirements
Email Communications
When you submit a demo request form, we send you a confirmation email and notify our team. Emails are sent using our configured SMTP provider.
Lawful Basis (GDPR/Applicable Laws)
We process contact and demo request data under legitimate interests (to respond to enquiries and operate our services). Service emails are service communications, not marketing. We do not send marketing without prior consent.
Information Sharing and Disclosure
When and how we share your information
We do not sell, trade, or rent your personal information. We may share information only as described below.
Service Providers
We may share information with service providers solely to operate this site and fulfill your requests, including:
- Email delivery via our SMTP provider (GoDaddy SMTP)
- Database hosting (SQL Server) when configured
- Web hosting and infrastructure providers
Legal Requirements
We may disclose your information if required by law or in response to:
- Legal subpoenas or court orders
- Government requests
- Investigations of illegal activities
- Protection of our rights and safety
No Sale of Personal Data
We do not sell your personal information to third parties for marketing purposes.
Data Retention
How long we keep your information
We retain your personal information as follows (operational policy):
- Contact Form Data: Up to 3 years to manage customer relationships and provide ongoing support
- Email Communications: Email records and correspondence are retained for 2 years for business continuity and legal purposes
- Technical Logs: Server/platform logs retained by hosting providers typically up to 12 months for security and troubleshooting
Data Deletion Requests
You can request deletion of your personal data by contacting us. We will delete your information within 30 days, except where retention is required for legal or business purposes.
Your Data Protection Rights
Rights you have over your personal data
Under applicable data protection laws (including GDPR), you have the following rights regarding your personal data:
Access Rights
- Access: Request a copy of your personal data
- Portability: Receive your data in a structured format
- Information: Know how your data is processed
Control Rights
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Restriction: Limit how your data is used
Additional Rights
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications
- Complaint: Lodge a complaint with supervisory authorities
Exercising Your Rights
To exercise any of these rights, contact us at privacy@iwebtechno.in or contact@iwebtechno.in. You also have the right to lodge a complaint with your supervisory authority.
We aim to respond within 30 days.
Data Security
How we protect your information
We implement reasonable security measures aligned with our stack:
- HTTPS Encryption: All data transmission is encrypted using HTTPS/TLS protocols
- Database Security: SQL Server (via Prisma) with access controls when configured
- Access Controls: Limited administrative access to sensitive data
- Regular Updates: Software and security updates are applied regularly
- Secure Email: SMTP over TLS for outbound email
Data Breach Notification
If we become aware of a security breach affecting your personal information, we will notify you promptly and take appropriate remedial measures.
Contact Information
How to contact us about privacy matters
If you have any questions about this Privacy Policy or our data practices, please contact us:
iWebTechno
Data Protection Contact: privacy@iwebtechno.in
General Inquiries: contact@iwebtechno.in
Updates to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent notice on our website.